Frequently Asked Questions

General questions

What products do you offer?
Where is Yaqot Home GmbH located?
Do you have a physical store or are you only online?
What are your working hours?
How can I contact customer service?

Orders and Payment

How can I order from Yaqoot Home?
What payment methods do you accept?
Can I modify or cancel my order after placing it?
Can I order a custom product?

Shipping and Delivery

Do you offer international shipping?
How long does delivery take?
What are the shipping costs?
Can I track my order?
What do I do if my order is delayed or lost?

Return and exchange

What is your return policy?
How can I return or exchange a product?
Do I have to pay shipping costs when returning?
How long does it take to get a refund?
What do I do if I receive a damaged or incorrect product?

Product information and care

What materials are used in your products?
How do I clean and maintain my purchases?
Do you offer installation or setup services?
Are your products environmentally friendly?
Do you provide warranties on the products?